Insurers can enhance customer experience through multiple digital avenues. Though initial investment in technology may be high, it pays off in time through lower ongoing operational costs and faster service.
Capgemini helps companies address their innovation needs, identify key emerging technologies for investments, and realize profits faster. Our proven expertise in delivering high-quality IT services to healthcare payer, property and casualty, and life and annuities businesses have helped insurers become more innovative to meet the evolving demands of today’s consumers.
Our partnerships with companies like Pegasystems, Duck Creek, Guidewire, Salesforce and our fully integrated healthcare solution IBAS for Medicare and Long-Term Care, combine the strength and agility to traverse industry disruptions smoothly.
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Model Insurer Competencies
Capgemini has introduced a unique approach to guide insurers through the ever-changing technology landscape and opportunities for digital and complex interdependent transformations. The approach of competencies is to make the transformation measurable and each step taken should propel maturity in one or more competencies. While there is a greater business realization of the need for transformation, it’s challenging to navigate the complex world of technologies, platform partners, InsurTechs and new age working culture. Capgemini provides a guidance with innovative solutions and ecosystem levers, through the four Model Insurer competencies.
Our solutions are based on our belief that digital insurers of the future must base their business around four major competencies. The insurers can look at:
- Developing into an Open Digital Insurer
- Becoming an Intelligent Insurer
- Acquiring Analytics-Driven Deep Customer Insights
- Achieving Data Driven Compliance
Our solutions will enable carriers to increase their capabilities in each of these competencies and future-proof their business as new technologies, evolving customer expectations and the proliferation of data continue to transform the insurance industry landscape.